PULSE MAGAZINE | Insights from OWS17
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Insights from OWS17

Because of my diverse experience, I couldn’t agree more with the message on the welcome page of the IAOP January/February 2017 issue of Pulse Magazine.

— Insights from OWS17

I recently had the opportunity to attend the 20th annual IAOP (International Association of Outsourcing Professionals) Outsourcing World Summit held in San Antonio, Texas. It always brings back fond memories of the network of friends and colleagues I’ve met and stayed in touch with over the last six years through IAOP Summits, chapter meetings, conferences and certification training classes. Regarding the latter, I am proud to have obtained my COP (Certified Outsourcing Professional) designation in 2011.
With the conference fresh on my mind, I’d like to share some insights on how IAOP has helped me develop a strong understanding of the structure and steps for implementing successful business process outsourcing projects, which in t...


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