Author: Jerry Kaplan
This is a must-read book for anyone looking to the future world of business. Although this book does not directly address the outsourcing profession, it is nonetheless a wake-up message call for all in the business world. (For more on how automation will eliminate the need for large labor force and will change the shape of the services business, see The Beat).
This book raises poses various scenarios and questions their impact on the society as a whole and particularly lower end labor. Service providers who have succeeded in the past due to the vastness of their labor pool should be worried as some of the new technologies will eliminate the need for them. They will have to retool for the future or be a picture in the history museum of past successful businesses.
To make this possible, leaders have to be “leaders” and know how to have every conversation be a step towards accomplishing the change. It is all about that one conversation with each other. All of these conversations lead to creating a team that is cohesive, aligned and motivated. This is the book that delivers the recipe for those conversations.
“Businesses have always needed to be nimble and evolve as the market and environment changed around them. However, the pace has accelerated to a point where without an embedded culture of change and innovation, businesses will not be able to react fast enough. The outsourcing world is and will be impacted directly, and in some cases, may even lead the change and help their customers become quicker and more nimble. Read Humans Need Not Apply, and internalize the message and learn from examples of hundreds of leaders who are leading this change.” – Jag Dalal, COP, Chief Advisor, Thought Leadership, IAOP
“New technologies are poised to vastly increase wealth, but for whom? In Humans Need Not Apply, Jerry Kaplan makes a persuasive case that future growth may be driving more by assets than labor, and offers unique policy proposals to promote a more equitable future.” – Lawrence H. Summers, former U.S. Secretary of the Treasury and President Emeritus of Harvard University
The book has nine chapters that directly address various technologies and their impact on the society and labor workforce. We were intrigued by Chapter 8: “take this job and automate it,” which brought us back to a Harvard Business Review article from July 1990: Reengineering Work: Don’t Automate, Obliterate by Michael Hammer. Humans Need Not Apply has an extensive treasure-trove bibliography of related articles and books to read more.