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The Beat - PULSE MAGAZINE
PULSE is the official global sourcing magazine of IAOP® and offers the latest advice, knowledge, and best practices to engage, inspire and challenge.
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The Beat

NEWS AND COMMENTARY AS COVERED BY JAG DALAL

Robotics and cybersecurity are two topics that will be center stage at OWS18 as expert speakers and IAOP members explore the potential impact of these trends on the outsourcing profession. IAOP Director of Thought Leadership Jag Dalal, COP, shares his analysis on two recent news stories below.  

THE NEWS HEADLINE

Robots Free Workers

Oct. 19, 2017

WSJ, COMPANIES LEAVE BEAN COUNTING TO THE ROBOTS

Finance and treasury departments of large global companies are using robots to cut costs, liberate workers from time-consuming, repetitive tasks, and in many cases reduce employee numbers, according to this article.

 

Two-thirds of large global companies expect to automate some or most of their finance-department tasks over the next two to three years, new research by The Hackett Group Inc. found. The change is enabling employees in many companies to do more value-added and strategic tasks.

THE IAOP DISH

Eliminate Steps First

The message is clear: Robotic Process Management is the solution for the future, not manual resources.

 

However, the article also notes that before rushing to automate, we should look to see how steps in the process can be eliminated.

This concept goes way back to the 1970s when Davenport published an article entitled: Obliterate, not Automate.

 

RPA and automating processes will be big topics for discussion during OWS18 sessions and also in the Advanced COP workshop.

THE NEWS HEADLINE

Cybersecurity Act to Bring Change

Dec. 28, 2017

CIO JOURNAL, GLOBAL TECH GOVERNANCE FACES DRAMATIC CHANGE IN 2018

This article notes that the governance of cybersecurity, cross-border data flows, privacy, algorithms and law enforcement access to encrypted data all face potential changes in 2018.

 

“In particular, the EU’s development of its recently proposed Cybersecurity Act will have broad ramifications for industry and will be important to watch,” said Victoria Espinel, CEO of the software industry trade group BSA and previously U.S. Intellectual Property Enforcement Coordinator for the White House.

THE IAOP DISH

Compliance & Governance will be Key

Cybersecurity is becoming a major headache for most companies and governments alike. As technology advances, the danger posed by cyber intrusion is only increasing. Protecting against cyberattacks – from benign (denial of service) to data hacking (for profit or ransom) is a major task. This becomes more complex in an outsourced environment.

 

As new regulations – especially in the European Union – take effect in the coming year, compliance and governance will be a major agenda for all companies that outsource. This also will be explored at the Advanced COP workshop at OWS18.

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