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Why Eastern Europe Is Becoming the World’s New Outsourcing Destination

Eastern Europe allows companies to access highly skilled labor at a much cheaper price. The region is producing some of the top tech minds in the world, so businesses are guaranteed a far superior service to what they would expect elsewhere.

Offshore outsourcing is often perceived as being centered in Asia.  However, Eastern Europe is fast becoming one of the most popular outsourcing destinations — and for good reason. In this article, we will discuss the perks of working with an Eastern European outsourcing vendor and explore what makes it unique in a crowded marketplace.

Research shows multinationals are moving away from Indian providers and turning their eyes toward Eastern Europe.  It might even come as a surprise that large Indian companies are establishing their European Headquarters in major Central European countries. With this important trend, Kosovo has emerged as one of Europe’s top locations for global sourcing of IT services.

Kosovo has become an attractive location for ICT outsourcing due to its low cost and its ready-made workforce of highly educated and multilingual IT staff.

Eastern Europe has thus emerged as the ideal choice for those looking to outsource their IT services. That’s because these vendors can provide full-time, highly qualified IT experts, who have access to cutting-edge IT innovations. The region is rapidly developing into a tech hub, which is challenging more established areas like Germany and the UK.  As a result, it’s the ideal choice for UK businesses looking to complement their IT departments.

There is a wide range of advantages when outsourcing IT services to Eastern Europe. The most obvious is cutting costs.  Since outsourcing companies in this region can pay their employees a lower wage, they are able to pass some of those savings on to their clients.  Since these staff are not on the company payroll, outsourcing also means significant reductions in capital investments; you only pay for the work you need, and you don’t have to worry about any additional overhead.

There are additional advantages besides saving money. By allowing staff to focus on their core competencies, efficiency is vastly improved throughout the company, leading to increased profits and greater growth. Relying on specialized outsourced staff also leads to projects being completed quicker, so you no longer have to waste time on routine tasks.  Lastly, one of the unique advantages of outsourcing to Eastern Europe is it allows you to access a pool of highly-qualified IT experts and top technology at a fraction of what it would otherwise cost. In short, if businesses want to get ahead of the competition, they would do well to look to Eastern Europe for assistance.

Kosovo has become an attractive location for ICT outsourcing due to its low cost and its ready-made workforce of highly educated and multilingual IT staff.
One of the unique advantages of outsourcing to Eastern Europe is it allows you to access a pool of highly-qualified IT experts and top technology at a fraction of what it would otherwise cost.
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While Eastern Europe can’t offer the same savings that other countries might be able to, it has a lot of advantages over other regions.  There are many reasons why Eastern Europe is becoming a hotspot for outsourcing, including ease of management, a highly accessible location, and an operational culture closely matched to that of the UK.  Eastern Europe allows companies to access highly skilled labor at a much cheaper price. The region is producing some of the top tech minds in the world, so businesses are guaranteed a far superior service to what they would expect elsewhere. It’s not just UK businesses that are looking at Eastern Europe. Top American companies such as AT&T, IBM, Dell, and Morgan Stanley have all outsourced key services to Eastern Europe, showing the level of service obtained here is impeccable.

Let’s look at Kosovo.  It has come out as one of the top outsourcing destinations. Several of the world’s largest companies have decided to move their delivery centers to Kosovo.  One of them is AT&T, which has been active for the last 2 years and enjoying great success through its Eastern European vendor, Kosbit, a global provider of managed services and IT solutions. IAOP recently named Kosbit a “World’s Best Outsourcing Provider 2018” for its commitment to excellence and continuous improvement.

AT&T enjoys a variety of highly innovative services in Kosovo at a cost lower than any other European country.

At present, Eastern Europe only represents a small fraction of the international outsourcing market. However, this is changing fast, and the region’s growth is almost double that of the global market, a sign that Eastern Europe is an increasingly attractive choice for outsourcing. The most advanced cities in the region provide a unique blend of attributes which can’t be found anywhere else in the world, including a highly skilled and educated pool of talent at extremely cost-effective prices, right on the doorstep of its major clients.

Author Bio:
Fatmir Hyseni, Marketing & Business Development Manager for Kosbit – a leading provider of global solutions, business processes and managed services and a global vendor of AT&T.

As an award-winning Chartered Marketer, Fatmir is passionate about driving the outsourcing industry through thought-leadership marketing. He is a professional member of the IAOP and also a regular contributor to the Global Sourcing Association, OutsourceMag, Outsourcing Journal, Professional Outsourcing Magazine, Digital Transformation People, and the Outsourcing Portal. Previously, he was the Marketing Associate the Economist.com



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