Achieving Your Value Proposition with Effective SLAs
Listen in as IAOP’s Voice of the Customer chapter delves deep into the latest thinking on SLAs! We’ve got perspectives from all sides: Customer, Supplier, Advisor, and Legal.
In this webinar, we’re talking:
Trends in developing new SLAs
Effective alternatives to SLAs
At-Risk philosophy and implementation
Voice of the Customer panel members include:
Lawrence Kane – Boeing
David Althoff – Cognizant
Alan Hanson – ISG
Neil Hirshman – Kirkland & Ellis LLP
The Voice of the Customer Chapter is a chapter that typically meets via webinar to provide thought leadership and help address key issues (from the customer’s perspective) that face the industry on an ongoing basis. To get involved with IAOP’s Voice of the Customer (VOTC) chapter, check out the website or email Nicole DuMont, IAOP Programs Manager, today.