Cushman & Wakefield
May 16, 2020
Cambridge, Avon, United Kingdom
Job Type


Position Summary

Job Title

Operations ManagerJob Description Summary

We currently have an opportunity for an Operations Manager as part of our Retail Shopping Centers Asset Services team in Cambridge. This role will include taking ownership over the ongoing Facilities Management and operational requirements for a bespoke shopping center.Job Description

Cushman & Wakefield’s unrivalled Retail Asset Services team offer a ‘one-stop-shop’ for integrated retail asset management advice and services. Supported by marketing leading technology and an experienced team of professionals to call upon for the latest trends, research, marketing and environmental advice; our services help clients to preserve current revenue streams and generate new income. Our clients benefit from a hands-on approach and are partnered with a dedicated team who will tailor our services to align with their business’s objectives.

You will be responsible for looking at various areas of the shopping center which includes Health & Safety, Operations, Hard & Soft Services, Customer Focus, Sustainability, Communication & Coordination and Financial.

Core responsibilities will include:

To ensure Health & Safety standards are met, including risk management
To ensure that all tenants and contractors follow the centre’s health and safety procedures
To be responsible for the maintenance and repair of the building and services, plant machinery and equipment including reactive and Planned Preventative Maintenance (PPM)
Work with procurement for the procurement and delivery of all hard and soft services, materials and equipment
Ensuring the centre is always fit for purpose and managed to customer expectations
Ensuring the centre’s sustainability strategy is adhered to and green credentials are further developed
Liaison with the centre owner, managing agent, tenants, contractors, suppliers, site staff and others as required
Ensure compliance with the RICS Code of Practice in management of the service charge budget expenditure codes
The desire to continue with self-development to complete additional training and certification beneficial to the role

We are looking for someone who has a background within the Retail sector and has the ability to work within a fast paced and rapidly changing environment. You will also need to have experience in managing large teams and smaller sub-teams.

This is an opportunity to work as part of an industry leading team and to work autonomously in a client facing role.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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