April 21, 2020
Job Type



Job Purpose

  • SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Windows operating system.
  • Manage L2/L3 production/project support activities.
  • This also includes the initial installation or update, patching, migration for these platforms.
  • Responsible for script development/ update in different scripting (Shell and Perl).
  • Excellent communication and facilitation skills
  • Experience or familiar on tools like ticketing and monitoring tools.
  • Responsible for coaching and mentoring the team members.
  • Willingness to work on flexible working hours including weekends.
  • Involved in Routine Operational support and troubleshooting.
Job Scope
  • Should have at least 6-8 plus years’ experience in Datacentre operations, RAID, File/ Print Server, Blade Servers, Windows Clustering, DNS, DHCP, ADDS, WSUS, Virtualization, Citrix etc.
  • Sound knowledge on Microsoft Windows 2000/2003/2008/2012
  • In-Depth knowledge including design and planning of Active Directory, DNS, DHCP, WINS, File and Print, DFS, CIFS
  • Experience with Migration, Installation, Upgrades and Patching
  • Scripting knowledge such as VB Scripts, KIX, Shell, Perl etc will be an added advantage
  • Experience on VARITAS / Microsoft Cluster.
  • Responsibility to build new test environment, creating POC and UAT environment
  • Understanding of Multi-geo support environment
  • Suggests new technologies and design changes
  • Monitoring and maintaining SLA requirements by the team members
  • Planning Backup/Restoration Strategy for 24x7 operation support
  • Testing / Auditing/ implementing processes as required from time to time
  • Implement, maintain, configuration and recovery of AD infrastructure
  • Good Exposure to Group Policies creation, Roles, their testing and implementation
  • Should have good working experience on RAID management and Array controller.
  • Should have good knowledge & troubleshooting skills on MS Clusters, Windows Load Balancing
  • Knowledge of Windows Registry, including knowledge of modifying system
  • Knowledge of Citrix Environment is added advantage
  • Good Proficiency in System Fault Tolerance Design, BCP/ DR planning
  • Capacity planning and Fine-tune system for optimal performance.
  • Deal with OEMs and follow up for hardware & software issues to minimize downtimes.
  • Responsible for Root cause analysis
  • Understanding of SAN and NAS storage.
  • Should have experience with performance management and tuning
  • Use performance monitoring tools, especially TOP, Grafana etc.
  • Analyse output from performance monitoring tools
  • Configure system tunables to support optimal application performance
  • Should have experience in general user and system management techniques:
  • Create, maintain and modify user accounts
  • Manage services and subsystems Configure Electronic Service Agent
  • Use cron and at functions
  • Configuring system dump and core dump attributes, initiating methods for dumps
  • Should have good communication and customer in

Infrastructure Management Services (IMS)-Windows-VMWare

EXPERIENCE: 4.5-8 Years

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