Featured Stories

Knowledge Center: Outsourcing Governance – Going from Good to Great

Governance should be positioned high enough within the business to have the appropriate level of influence and authority to maintain strategy and operations alignment at all levels, and specifically between the two organizations. READ MORE

VIEW FROM THE C-SUITE: A CALCULATED MOVER – SCOTT STAVRETIS, CEO OF ACQUIRE BPO

Stavretis has been involved with starting, buying, selling, acquiring and running more than 10 companies in telecommunications, sports betting, consumer electronics, 3D animation and outsourcing. READ MORE

Knowledge Center: Intercultural Training in Outsourcing – How to Bridge Cultural Complexities to Create Inclusive Global Teams

Working across cultures can be risky and stressful. Intercultural communication is a heralding way of dealing with a culture clash. READ MORE

The key to building employee experiences fit for today is relatively simple. Success lies in transforming the traditional, function-oriented HR processes into services that treat employees as consumers. READ MORE

What Is Your Biggest Cybersecurity Concern and How Is Your Company Addressing Cyber Risks?

As enterprises grow increasingly digital, the threat landscape grows larger. Hackers have a broader canvas for intrusions with malware, ransomware and cryptocurrency.  READ MORE

Regional Site Tracker: Europe, Middle East & Africa

While corporates geographic coverage in EMEA used to be sparse in smaller and less developed countries, recent years have seen them expanding into these new markets, and the largest providers have been responding.  READ MORE