Subscribe Today
CEO Letter, Debi Hamill: IAOP's Outsourcing Magazine, Summer Edition
PULSE Magazine takes you deep into the outsourcing industry with the latest ideas, advice, knowledge, and best practices, turning the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.
Debi Hamill, Outsourcing Magazine, PULSE Magazine, IAOP, Outsourcing Best Practices, Shared Services, Outsourcing Collaboration, Outsourcing Magazines, Outsourcing, Sourcing
page-template,page-template-full_width,page-template-full_width-php,page,page-id-18508,qode-quick-links-1.0,ajax_fade,page_not_loaded,,qode-title-hidden,qode_grid_1400,side_area_uncovered_from_content,qode-theme-ver-13.1.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.4.7,vc_responsive


Hello, IAOP members and PULSE readers. Welcome to our Summer Issue! We’ve been quite busy at IAOP since we last saw each other at OWS18 in Florida. As we get ready to depart to Brussels for EOS18, I am again struck by the power that our association has of bringing professionals working in this field together to form strong relationships.


At the Summit, it was such a joy to see the real connections being made and witness colleagues and friends helping each other as they change to different customer, advisor and provider roles in their careers.


I also am touched by the long and loyal affiliations individuals and organizations have to IAOP – from smaller firms like the North Dakota Chamber of Commerce that have attended – and exhibited – at every annual Summit, to Accenture that has sponsored our welcome receptions for a decade. I send out a huge thank you, once again, to the many, many organizations and individuals that helped make OWS18 another great success!

It is truly our differences blending together that make IAOP such a special association, and we are so glad that you bring your uniqueness to our community.

This issue of PULSE is filled with tons of great content to keep you fueled for your workday. I hope you will enjoy reading the viewpoints of members in our Women Empowerment Chapter about diversity and inclusion in outsourcing. It is truly our differences blending together that make IAOP such a special association, and we are so glad that you bring your uniqueness to our community.


We also feature four companies who are making a difference through impact sourcing that you’ll want to get to know better. Microsoft, Divide Data Divide, Avasant Foundation and Teleperformance have all been recognized for their amazing activities with the inaugural Global Impact Sourcing Award. Marko Kovacevic is a CEO leaving a mark on his company, Trizma, and also the European outsourcing industry. Our interview with him is featured in the View from the C-Suite.


Did you take one of our surveys at OWS18? Find out the results in our stories about how automation activities are really going in organizations and learn what keeps our Certified Outsourcing Professionals (COPs) up at night. Find out about the new General Data Protection Regulation (GDPR) in Europe and continue the discussion with us at EOS18. I hope to see you June 11-13 at the Marriott Grand Place in Brussels, Belgium to work together on Navigating the Uncharted Territory of Disruption!


You’ll find great stories by our IAOP expert contributors on how digital technologies are impacting nearshoring and procurement decisions plus our regular features so read on…





Debi Hamill



Sandy Frinton



Jag Dalal,



Kate Tulloch-Hammond


Senior Managing Director,
Strategy & Program Integration

Kim Maneeley




Scott Douglas
+1.845.452.0600 ext. 103




PULSE welcomes contributors!
Please email:

IAOP connects you and your organization to our global community and resources.