Feeling Good and Doing Right at IAOP


Dear Members and Friends,


It’s summertime and the living is easy. This is a time for vacations, relaxation and appreciation for the simpler things we all enjoy.


Here at my IAOP desk, I am feeling good about the many initiatives and programs that IAOP has helped lead the industry in that just do the right thing.  These include our increasing focus on socially responsible outsourcing, impact sourcing, and women and diversity empowerment.

In each of these undertakings, we got involved because we care and want to make a difference as an association for our members and the industry. Personally, these areas are close to my heart. Our initial efforts have galvanized and grown over the years to include widespread adoption, award programs, dedicated chapters, educational sessions at our annual OWS, and more. The momentum continues to pick up speed and it’s exhilarating to see.

The winners of our second annual Global Impact in Sourcing Award profiled in this issue – Intuit, Samasource, Rural Shores and Harambee – have provided tens of thousands of jobs alone over the past decade, and impacted entire nations, villages and communities globally.


To promote greater awareness of how the BPO industry can embrace social responsibility in their business strategy, IAOP is pleased to launch our Social Responsibly in Outsourcing (SRO) Chapter. If you missed our webinar featuring the GISA winners, visit the SRO Chapter page, Archives, for the replay.


Another area that continues to grow in member support and interest is the IAOP Women Empowerment, Leadership & Diversity Chapter. We are excited about our partnership with HCL’s Red Ladder Initiative to present the Women in Outsourcing Award at our next Summit in Florida. For more on this topic, read our story about male viewpoints on women leaders.


We also feel great about the incredible achievements of our outsourcing providers and advisors who we are proud to recognize in the 10th-anniversary special program: The Best of the Global Outsourcing 100 and The Best of the World’s Best Outsourcing Advisors.  These providers and advisors are truly the forward-thinking leaders and innovators to partner with.  In honor of their many contributions, it is a joy to celebrate these companies recognized on the best of lists.


We believe that customers going forward will increasingly want to partner with providers who are socially responsible in their hiring practices, value diversity, create positive social impact, and are truly innovative visionaries. And you’ll find the leaders and the latest thinking on these pressing topics right here at IAOP.


Enjoy the summer! Before you know it, we’ll be welcoming you to Orlando Feb. 17-19, 2020 for OWS 2.0: A New Revolution.





Debi Hamill



Sandy Frinton



Jag Dalal,



Kate Tulloch-Hammond


Senior Managing Director,
Strategy & Program Integration

Kim Maneeley




Scott Douglas
+1.845.452.0600 ext. 103




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