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CEO Letter, Debi Hamill: IAOP's Outsourcing Magazine, Summer Edition
PULSE Magazine takes you deep into the outsourcing industry with the latest ideas, advice, knowledge, and best practices, turning the conventional upside down with stories designed to engage, inspire and challenge you. With editorial content from the leading thinkers and doers in the outsourcing industry, you’ll have the know-how, tools and resources to succeed as a new professional in today’s global economy.
Debi Hamill, Outsourcing Magazine, PULSE Magazine, IAOP, Outsourcing Best Practices, Shared Services, Outsourcing Collaboration, Outsourcing Magazines, Outsourcing, Sourcing
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Fall is a time of renewed energy and rejuvenation at IAOP. We have been busy working on many exciting new initiatives, partnerships and services that all add value for you, our members, as we continue to expand our role as the leading global association for professionals working in collaborative business models, such as outsourcing, global business services, and more.


Our newly-launched website clearly reflects who we are, what we stand for and where our value lies for individuals and organizations. I hope you will enjoy the new look and tools to help you find the resources you need to succeed in your collaborative relationships, whether visiting on your computer or mobile device. You’ll find the latest issue of PULSE magazine directly accessible from the site and can search archived stories in our knowledge library, PULSE central.


The summer months were busy with travel for us. After an exciting European Outsourcing Summit, EOS18, where it was evident how strong our global connections are with local organizations that know their markets best, we are moving toward forming similar alliances with affiliate organizations in other parts of the world.

Our newly launched website clearly reflects who we are, what we stand for and where our value lies for individuals and organizations. I hope you will enjoy the new look and tools to help you find the resources you need to succeed in your collaborative relationships.

We are pleased to be partnering with the Emerging Europe Alliance for Business Services, Innovation and Technology, as our newest alliance partner. This collaboration brings representatives from 23 countries across emerging Europe to connect with their U.S. counterparts, share knowledge and expertise, plus establish new partnerships for future collaboration. For more, see our news section.


EOS18 in Brussels, Belgium was an energizing and engaging event. My thanks, once again, to the European Outsourcing Council for their leadership and inspiring content. For more on EOS18, see our Taking the PULSE section in this issue. And stay tuned for more on our developing partnerships in other regions of the world!


Just as the seasons change, we are turning a new page on our Global Outsourcing 100 program. These valuable lists of the world’s best outsourcing advisors and providers have critical decision-making tools in outsourcing buying decisions for a decade. As a tribute to the many companies who have participated over the years, we will be issuing a very special “Best of the GO100 Program.”


Fall also is back-to-school time. Our IAOP Training Academy is open for your training needs. Sign up now for these online classes: COP Master Class, Governance Workshop and Service Provider Business Development Workshop, and benefit from the convenience and flexibility that this popular format offers.


This summer we offered an intriguing live-streamed webinar with an in-person tour on cybersecurity challenges, presented by our Atlanta Chapter. It was great for me to be in Augusta for this powerful program at the new Hull McKnight Cyber Center. For more, see our story in the Chapter Spotlight and keep reading PULSE for more coverage on this important topic next issue.


In other stories this issue, our expert contributors share their knowledge on HR in the Digital Age (Accenture), Good to Great Governance (Sapience), and Navigating Cultural Complexities. Read about how Scott Stavretis went from starting his first business at the age of 16 to leading Australia-based Acquire BPO in our View from the C-Suite.


While the leaves are still turning, we are moving full speed ahead with the not-to-be-missed event of the year – OWS19. We hope you have made your reservations to be in Orlando, Florida, with us, Feb. 17-20! As always, we appreciate you reading PULSE and hope you will continue to give us feedback and submit content to We’d love to hear from you!





Debi Hamill



Sandy Frinton



Jag Dalal,



Kate Tulloch-Hammond


Senior Managing Director,
Strategy & Program Integration

Kim Maneeley




Scott Douglas
+1.845.452.0600 ext. 103




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