About IAOP 1: IAOP PULSE Outsourcing Magazine

a collaborative
global community

of diverse and passionate customers, providers
and advisors addressing challenges and
embracing opportunities in global sourcing.

connecting at
the speed
of innovation

to promote professional development,
recognition, certification, and excellence.


IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes.



Membership in IAOP provides access to an extensive array of services and distinguishes organizations and professionals as leaders in the field of outsourcing. Membership in IAOP is open to organizations and individuals globally and includes access to IAOP's portfolio of services.


Certification from IAOP enhances your value and career potential through certification for every level of career pathway. These standards, developed and maintained by the not-for-profit Outsourcing Standards Board, identify more than 100 specific areas of knowledge, experience, and skill individuals need for outsourcing success.


Develop the skills and processes needed to ensure high-quality outsourcing outcomes through IAOP's training and certification programs including the Certified Outsourcing Professional® Family of Certifications


Participate in IAOP recognition programs such as the GEO, Global Outsourcing 100, Outsourcing Leadership Hall of Fame as well as The Global Impact Sourcing Award – a partnership with the Rockefeller Foundation recognizing industry professionals who are leaders in Impact Sourcing.


Boards and committees are made up of IAOP members selected for their specific ability and willingness to contribute to the work of IAOP – including the Corporate Social Responsibility (CSR) Committee, which promotes outsourcing as a powerful tool for advancing critical social, economic, and environmental issues on a global basis.


With new articles loaded regularly, our extensive IAOP database provides documentation that help design, implement and manage outsourcing engagements. Use the Knowledge Index option to optimize a search by industry, function, topic, etc. on thousands of articles in IAOP's archives.



Thousand Plus Members and Affiliates worldwide


Number of Global Network Chapters


Million in Average Spending power of members


Trillion Dollar Global Outsourcing Industry

IAOP CEO, Debi Hamill

At IAOP, we are happy to celebrate another milestone in our relationship with our members: the 6th anniversary of PULSE Magazine. From its very start, this magazine has been driven by you, the industry’s experts and trusted sources for knowledge. You have shaped our editorial, weighing in on probing questions, debating both sides with us and even forecasting the future.

Hundreds of IAOP members have contributed to more than 30 issues by writing thought leadership pieces; sharing your latest research, books and accomplishments; talking with us about your careers and the profession; letting our membership know about your chapters; and joining with us at the Outsourcing World Summit and other IAOP events to raise a glass of cheer.

As we continually read and report to you, robotics, automation, and cognitive and digital technologies will have enormous impacts in our professions going forward. Throughout all this change, IAOP remains committed to being the association with our global network of customers, providers and advisors that brings it all together for you because in the end, what we are all doing, boils downs to managing relationships. And governance, mitigating risks and providing the strategies, tools and techniques enabling you to be successful in your outsourced relationships is the value we bring to each other.


– Debi Hamill

IAOP connects you and your organization to our global community and resources.