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Outstanding Women in Leadership: Vicki Phelan, KPMG
IAOP Inducts Two Early Adopters of Outsourcing into Leadership Hall of Fame
Trends to Watch in 2019: Predictions by Certified Outsourcing Professionals
Viewpoint on Visa Reform: Steps to Take to Mitigate Risks
Impact Sourcing Leaders Recognized at OWS19
As New Collaborative Models Abound… What Does IAOP Mean to Its Members?
Digital Convergence Demands a New Governance Approach: Are You Ready?

PULSE 2019 Spring Edition

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Featured Stories

Women Leadership - 1
Outstanding Women in Leadership: Vicki Phelan, KPMG

Vicki Phelan never aspired to enter the male-dominated corporate world. As a young graduate with a master’s in environmental management, she found herself interviewing for a job at IBM in the early 1980s. READ MORE

GISA - OWS19 - PULSE
Impact Sourcing Leaders Recognized During OWS19

For the second year, IAOP, in partnership with the Rockefeller Foundation, will present the Global Impact Sourcing Award (GISA) during the OWS19 luncheon to organizations for their leadership in driving awareness of Impact Sourcing across the BPO industry. READ MORE

IAOP Inducts Two Early Adopters of Outsourcing into Leadership Hall of Fame

Manjit Singh, Group Vice President & Chief Information Officer, Toyota Motor North America, Inc.

As an early adopter of outsourcing starting at Procter & Gamble, Manjit Singh has long used outsourcing to create business advantage in his CIO roles at large companies from The Clorox Company to Chiquita Brands.

Manjit Singh
David J Brown

David J. Brown, Global Head, Shared Service & Outsourcing Advisory and Principal, KPMG in the U.S.

As one of the outsourcing industry’s early advisors, Dave Brown has earned the trust of clients, service providers and colleagues alike for his expertise steering hundreds of large, complex deals over the past two decades.  READ MORE

Cybersecurity Preparedness: Combat Bad Actors and Their Attacks  |  An OWS19 Keynote Panel

The cyber world is full of bad actors. This OWS19 keynote panel delves deep into the world of cybersecurity. Learn why you and your organization should be prepared. You’ll hear about how the State of Georgia partners with experts to bolster cybersecurity and combat bad actors and their attacks.

  • Part One: What are the cyber risks and what can we do?
  • Part Two: Why doesn’t everyone hire experts? What do you do when the bad actors target your systems?
  • Part Three: Questions from the audience!

Trends to Watch
Trends to Watch in 2019: Predictions by Certified Outsourcing Professionals

Cyber-attacks, Robotic Process Automation and cloud-technologies are the top three trends to watch for that could impact outsourcing, according to an informal survey of Certified Outsourcing Professionals (COPs). READ MORE

VISA Reform
Viewpoint on Visa Reform: Steps to Take to Mitigate Risks

Discussion of visa reform accelerated with the 2016 elections. Without formal legislation, we have seen administrative changes from increased scrutiny over visa extensions, spousal visas, etc. Have changes impacted your organization? READ MORE

Digital Convergence Governance
Digital Convergence Demands a New Governance Approach: Are You Ready?

Digital convergence, new technologies and regulations are changing the way organizations need to approach governance and control to the new mindset of Supply & Source Chain Component Oversight. READ MORE

New in PULSE! Webinar Wednesday… check out the webinar schedule.

As New Collaborative Models Abound… What Does IAOP Mean to Its Members?

The industry you work in has grown up and the players in it have evolved. While once solely defined as “outsourcing,” the world you live in every day is now dominated by new collaborative service delivery models – from automation and digital transformation to global business services and shared services.

 

Where does IAOP fit into this new order? Since its founding in 2005, IAOP has always represented its members’ professional needs and continues to today. At the core of the association is its ability to bring together this diverse, highly collaborative and passionate group of individuals and organizations from the provider, advisor and buy-side community and provide the tools, resources and connections they need to succeed.

 

READ MORE

IAOP connects you and your organization to our global community and resources.