IAOP Honors Leaders in Impact Sourcing

Winners Include RR Donnelley, Sutherland Global Services, Televerde and ISS

The Impact Sourcing award evaluates how buyers or providers are creating jobs in underserved areas – anywhere in the world and winners are chosen based on how they impact local communities with these jobs and the efforts undertaken to ensure success in these communities, i.e. outreach and training programs.

Impact Sourcing has become an integral component of today’s BPO industry and service providers are adapting quickly to catch up to buyer demand and can provide the start of a meaningful career path leading to a lifetime of full employment and can happen in any geography.

The Global Impact Sourcing Award recognizes both buyer and provider organizations as well as influencing organizations impacting local communities by creating jobs in the BPO industry in underserved areas.

Winners were chosen in three categories and are as follows:

  • Impact Sourcing in a Purchasing Organization: RR Donnelley
  • Impact Sourcing in a Provider Organization: Sutherland Global (tie)
  • Impact Sourcing Influencer: ISS
  • Impact Sourcing in a Provider Organization: Televerde (tie)

RRD Brings Jobs to Himalayan Villages Through Impact Sourcing Partnership

A powerful partnership between RRD and an Indian BPO provider has delivered outstanding business results while transforming the lives of youth by bringing tech jobs to villages in the foothills of the Himalayas.

RRD’s positive experience with impact sourcing has taught the company many lessons, but the one that stands out is that “people across the globe carry common values.”

Since 2014, the global provider of multichannel business communications services and marketing solutions has been partnering with B2R (Business-to-Rural) Technologies, the first rural BPO organization to operate out of the villages in the foothills of the Himalaya mountain range.

Through its partnership with B2R Technologies, RRD developed a team of more than 100 members, 50 percent of whom are women, from over 50 villages across Uttarakhand, India. Additionally, RRD expanded its footprint in India, allowing the company to more effectively service its global clients across multiple time zones. Read the RRD story.

Partnerships and People Propel Sutherland on Social Impact Mission

With a social impact mission of positively impacting one life or family for every person employed by the company, Sutherland can’t do it alone.

To achieve its ambitious goals of positively touching more than 40,000 lives, the digital transformation company relies on its workforce to voluntarily participate in social good efforts, as well as strategic partnerships with non-profits, government agencies and NGOs. These initiatives provide digital literacy, technical training, soft skills training, apprenticeships and more to highly disadvantaged and vulnerable populations.

Over the past few years, Sutherland has shifted its definition of Corporate Social Responsibility to one that is more focused on volunteerism, mentorship and upskilling of its target groups: unemployed youth 17 to 25 years of age living near the poverty line, single parents with children living at home and individuals who are blind, deaf or on the autism spectrum. Read the Sutherland story.

Televerde Finds Award-Winning Talent Pool with Women Inside Prisons

When asked about its employment practices, global sales and marketing company Televerde says, “it hires winners, not inmates.”

While 70 percent of its workforce perform inside sales and demand generation jobs from seven engagement centers located behind prison walls in Arizona and Indiana, the highly-trained, intelligent incarcerated women holding these positions are key to the company’s success.

This winning model that combines purpose with profit earned Televerde a Global Impact Sourcing Award (GISA) in the category of small provider organization from IAOP and the Rockefeller Foundation.

Walenciak shared the company’s impact sourcing journey during a panel discussion on Doing Well by Doing Good at OWS 2.0 in Orlando, Florida and accepted the GISA award for Televerde during the awards luncheon ceremony. Read the Televerde story.

Impact Sourcing Influencer ISS Advocates Inclusion and Makes a Difference

As a provider of nearly half a million people globally in facility services, ISS takes its responsibility as an employer seriously.

That is why when it set out to develop a structured inclusion program about six years ago, the Denmark-based company wanted to do the right thing and make a difference.

By establishing an Inclusion Department and training its own managers as job coaches, ISS has made a big impact for individuals in underserved populations by creating learning environments where they can thrive.

Taking it even further, ISS has involved its clients, local governments, social organizations and other partners in its efforts, adding even greater value and benefits to society as a whole.

For its outstanding results as an “influencer” in hiring and training workers in underserved populations, ISS was recognized by IAOP and the Rockefeller Foundation with a Global Impact Sourcing Award (GISA). Read the ISS story.

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