Intelligent Automation – A Game Changer for Business Operations
By: Adam Bujak, Global Head of the Intelligent Automation Practice, Capgemini’s Business Services
Predictions for 2019 and beyond all point in the same direction – putting the client at the heart of all activities is likely to further stimulate the erosion of organizational silos around the front, middle, and back office. In turn, this will lead to the emergence of new, borderless, client-centric organizations that optimize the way value creation is executed.
It, therefore, won’t come as any surprise that embracing intelligent automation powered by the automation “golden triangle” of robotic process automation (RPA), artificial intelligence (AI), and smart analytics – combined and aligned with a deep understanding of processes – is paramount for any organization wishing to reach the goal of a single, aligned office.
Converging organizational silos will plug into broader ecosystems – driven by blockchain and the Internet of Things (IoT) – resulting in a hyperconnected enterprise that creates new sources of value through collaboration of multiple organizations.
We will witness a greater emergence of digital talent in the coming years (currently in a short supply across the world). The most ambitious individuals are already investing into their future by signing up to nanodegrees (e.g., Udacity) and attending intelligent automation academies offered by some of the world’s top employers. This will help organizations embrace the technology-related complexity on their journey towards a client-focused, aligned office able to successfully operate and compete in the hyperconnected B2B world.
While we have successfully managed to define the why (enhanced client experience, revenue growth, and operational optimization), addressing the how will continue to gain further traction to close the gap between aspirations and reality. Change management refreshed by intelligent automation is already helping to drive adoption and mitigate the risk of exponential expectations hampered by linear execution.
Intelligent automation execution requires a combination of modern consulting driven by design thinking and strong transformation methodologies, industry and domain expertise, and the combination of process and technology.
Below are some qualities to seek when embarking on a transformation journey in the digital era:
- An end-to-end intelligent automation approach – from ideation to production
- Focus on business outcomes, taking human impact into account – from “lights-out” autonomous factories to empowered employees
- Realistic, pragmatic, and aligned with where most clients are with intelligent automation today
- Focus on trust and ethics, with a strong reputation as a trusted partner with focus on transparency, privacy, and security
- Walk the talk – adopting intelligent automation across our own business
About the Author
Dr. Adam Bujak is an expert in strategic management, business process automation and finance transformation. He heads Capgemini’s Business Services’ Technology Transformation team, helping multinational clients to optimize operational costs by deploying innovative technologies such as robotic process automation (RPA).