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KPMG is currently seeking a Specialist Director to join our KPMG Spectrum practice.
Maintain active relationship with client, providing the proper governance which includes planning, change management and status reporting on operations
Being the trusted advisor for our clients, knowledgeable in the specific set of services being delivered and able to guide the client on best practices
Collaborate with delivery teams, solution management, and delivery leadership to drive service improvement plans where needed while overseeing client service invoicing, conduct Service Health Checks and Contract Change Order Management
Manage engagements from end to end which includes the identification of potential new sales opportunities for business development teams as well as escalation of client delivery issues, as appropriate, to delivery and solution leadership,
Provide updates to solution teams on new client opportunities, Service Performance Management Reporting and client Satisfaction Management to ensure it adheres to KPMG managed service compliance processes
Bachelor’s Degree from an accredited college/university
Minimum of eight (8) years of prior experience working in a Managed Services capacity considerably preferred
Experience in Procurement and Third Party operations/intelligence considerably preferred
Prior experience in an external client-facing service delivery management capacity is required
Ability to perform process-based performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities
Demonstrated track record of experience in operational performance management and continuous improvement experience
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Ability to travel as necessary
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.